WARRANTY

RETURN & EXCHANGE

GRIPLIS offers a 3-year warranty on all products unless otherwise stated.

Contact our customer service to file a claim for your damaged product. Please attach pictures and any other documentation that can help us investigate the issue. You also have the option to refuse the pickup of damaged goods directly upon delivery if it occurs at a postal agent.

The warranty means that we will replace or reimburse the defective product within the warranty period, provided that the malfunction is not due to external factors such as physical damage caused by mishandling. If your item is damaged or defective, you must report the issue within 10 days. Please describe the defect in detail and include your order and invoice number. For returns or claims, contact our customer service.

If you wish to return a damaged product, contact customer service via email for return instructions.

RIGHT OF WITHDRAWAL

As a consumer (private individual), you have a 14-day right of withdrawal from the moment you receive an item we have sent to you. The right of withdrawal is regulated by the Distance and Doorstep Sales Act (2005:59). According to Section 4 of this law, the right of withdrawal does not apply to distance contracts in certain cases, including:

  • A service, where performance has started with the consumer’s consent during the withdrawal period, such as subscriptions.

  • A product that, due to its nature, cannot be returned or that may quickly deteriorate or expire (e.g., consumables).

  • A sealed audio or video recording (e.g., DVD movie) or a sealed computer program/game (including console games) if the seal has been broken.

The right of withdrawal does not apply to businesses and only if the product is in substantially unchanged condition. This means that the product must be able to be resold as new to the next customer without them noticing that it has been used. You are responsible for the return shipping costs when exercising the right of withdrawal.

To avoid issues when you wish to exercise your right of withdrawal, please contact customer service before sending back any items.

Exercising the Right of Withdrawal:

  • Notify us through customer service within 14 days of receiving the order or part of it that you intend to exercise your right of withdrawal.