PurchaseToC

OUR GOAL IS FOR YOU TO ALWAYS BE SATISFIED WITH US AND OUR PRODUCTS

We continuously strive to ensure that our products and our communication with you as a customer are correct. If, despite our efforts, something is not working, we look forward to helping you.

PURCHASE

A purchase agreement is made when GRIPLIS confirms the order through an email order confirmation. The order confirmation is automatically generated by GRIPLIS's database without manual review. In case of any errors, such as incorrect pricing, delivery time, etc., we reserve the right to correct this afterwards.

All offers are valid while stocks last.

PRICES

All prices include VAT. GRIPLIS reserves the right to change prices, close out items, and correct any errors that may exist on our site or in our advertisements.

Prices are shown in SEK. For Swedish customers, payment can only be made in SEK. VAT is always charged for Swedish customers (included in the price).

SHIPPING COSTS

We offer free shipping for deliveries within Sweden.

Shipping costs are included in the price.

DELIVERY

All items marked with "in stock" are available for immediate delivery from our warehouse. In case of a delay, you will be contacted by our customer service, and you, as a consumer, have the right to cancel the purchase at no cost if desired.

Orders placed with us before 12:00 will be shipped the same day.

Delivery within Sweden/EU is handled by Schenker. Normal delivery time is 1-3 days (Sweden), depending on the location. For Europe, the delivery time is typically 2-3 business days. We always use traceable shipping.

We are responsible for the transportation risk, meaning the risk of the goods being damaged or lost during transport from our warehouse to you.

RIGHT OF WITHDRAWAL

As a consumer (private individual), you have a 14-day right of withdrawal from the date you receive a product we have shipped to you. The right of withdrawal is regulated by the Distance and Doorstep Sales Act (2005:59). According to Section 4 of this law, the right of withdrawal does not apply to distance contracts involving, among other things:

A service, where performance has started with the consumer's consent during the withdrawal period, such as subscriptions.
Goods that, due to their nature, cannot be returned or are quickly deteriorating or becoming outdated.
A sealed sound or video recording (e.g., a DVD) or a sealed software/game (including console games), where the seal has been broken.

The right of withdrawal does not apply to businesses, and the product must be in substantially unchanged condition.

This means the product should be able to be resold as new to the next customer without them noticing that it has been used. You are responsible for return shipping when exercising your right of withdrawal.

To avoid issues when using the right of withdrawal, contact customer service before sending back items.

When exercising the right of withdrawal:

Notify our customer service within 14 days of receiving the order or part of it that you wish to exercise your right of withdrawal.
Return the item, in its original packaging with the intended inner packaging, as soon as possible after notifying us of the withdrawal.
Include your bank account details for a refund. Refunds will be processed within 30 days from the time we receive the returned item.
GRIPLIS does not cover return shipping costs. This cost is to be borne by you as the consumer (private individual).

ERROR IN DELIVERY

If something is wrong with your delivery, such as a damaged item, incorrect item, or incorrect quantity, contact our customer service at order@griplis.se. We usually respond within 48 hours. The error must be reported within a reasonable time after receiving the goods. GRIPLIS does not cover return shipping costs. This cost is to be borne by you as the consumer (private individual) in case of an approved claim.

UNCLAIMED PACKAGES

Items that are ordered but not claimed, or are returned to us because you, as the buyer, were unavailable despite repeated delivery attempts, will be charged 195 SEK including VAT for administrative costs, as well as the actual shipping cost for both delivery and return. For special orders, the full order value will be charged.

COOKIES

GRIPLIS uses cookies to provide a smooth and functioning e-commerce experience. Cookies are used, among other things, to manage your shopping cart and login. We also use cookies to measure and optimize our marketing. If your browser is set to not accept cookies, you will not be able to place an order online. You can easily change this setting in your browser.

CONTACT

GRIPLIS AB
Company number: 559411-8373
VAT: SE559411837301

Opening hours: 07:00-16:00
Segedalsvägen 2, 232 91 Arlöv
Email: info@griplis.se